Pennsylvania PrimeroEdge Support

PrimeroEdge is a provider of School Nutrition software for school districts and state agencies across the country. CN Resource has contracted with the Pennsylvania Department of Education to provide on-going support and technical assistance for the software to all sponsors in the state. Our support focuses on the Menu Planning and Student Eligibility modules of PrimeroEdge, assisting sponsors in their day-to-day use of the software.

How Do We Help?

Each sponsor in Pennsylvania has the ability to contact CN Resource to receive assistance in their operation of the PrimeroEdge Software. We offer multiple avenues for the sponsors to receive support tailored to their needs.Outside Pennsylvania, we don’t provide direct software support to individual districts. However, in Pennsylvania, the Department of Education contracts us to operate the PrimeroEdge call center and training site. The state funds statewide access to PrimeroEdge, any district can use the software (about 25% currently do), and we provide user support, training, and resources.

Pennsylvania Support Portal

Sponsors in Pennsylvania have access to a support portal that allows them to submit help tickets, schedule support calls, reset their password, and other technical support needs. The portal also allows sponsors to stay up to date with announcements from the state agency, as well as any updates on the software.

Resource Library

Within the Pennsylvania Support Portal, sponsors have the ability to access our Resource Library. In the library, sponsors will find how-to guides, video walkthroughs, and PowerPoint training. Each allows sponsors to learn at their own pace and reach out via the portal if additional assistance is needed.

In-Person and Virtual Trainings

CN Resource hosts a multitude of in-person and virtual trainings on the PrimeroEdge software. This provides sponsors the opportunity to receive training on how to operate the software in a classroom setting, as well as time for more directed one-on-one assistance in-person, or virtually.

State Agency Support

CN Resource manages the state-wide database of ingredients and recipes (approved by the Pennsylvania Department of Education) for sponsors to utilize in their menu planning procedures. We also work closely with the state agency to complete special projects related to PrimeroEdge.

What Support Can We Provide for Your Initiatives?

Let’s align your monitoring requirements with a review model that actually lightens the load for your team and raises program quality for sponsors. With one call, we’ll map sponsors, evaluate service times, and calculate staffing needs before we move to scheduling.